Senior Manager - Metrics & Measures

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

We are seeking an accomplished and visionary individual to join our Data / Analytics / Performance Management team. This pivotal role is designed to be at the heart of our ongoing transformation journey, specifically focusing on leveraging data, advanced analytics, and process optimization to elevate our operational efficiency and effectiveness. The successful candidate will not only drive strategic improvements but also foster a data-first mindset within our teams, directly impacting our ability to deliver superior banking services and achieve significant operational milestones.

Key Responsibilities

Strategy

Spearhead the development and execution of a comprehensive data strategy for operations functions, identifying and prioritizing key analytical initiatives that drive tangible business outcomes (e.g., cost reduction, increased profitability, reduced error rates).

Business

Operational Excellence & Process Transformation :

Drive a culture of continuous improvement across functions by identifying process bottlenecks, redundant activities, and areas ripe for automation. Lead end-to-end process re-engineering efforts, from current state analysis to future state design and implementation.

Champion and manage significant transformation projects, leveraging lean principles, automation technologies, and innovative solutions to enhance operational agility, reduce processing times, and improve service delivery.

Processes

Banking Domain Expertise & Application :

Apply profound understanding of diverse banking operations (e.g., Payments & Remittances, Trade Finance Operations, Account Services, KYC / AML Operations, Reconciliations, Loan Servicing, Treasury Back Office) to contextualize data, interpret analytical findings, and design industry-leading solutions.

Business & Technical Translation : Act as a critical bridge between business stakeholders (Product Owners, Operations Heads) and technical teams, translating complex business challenges and strategic objectives into clear, concise, and actionable functional and technical requirements. Define and monitor key performance indicators (KPIs) that align with strategic goals.

ETL & Data Visualization Proficiency : Leverage a strong theoretical and practical understanding of ETL (Extract, Transform, Load) processes to ensure data integrity, quality, and accessibility for analytical purposes. Design, develop, and maintain dynamic and insightful dashboards and reports using industry-leading visualization tools (e.g., Tableau, Power BI, MSTR) to enable real-time performance monitoring and strategic decision-making.

Advanced Excel & Data Manipulation :

Serve as a subject matter expert in advanced Microsoft Excel functionalities, including complex formulas, pivot tables, data modeling, scenario analysis, and VBA scripting for automation and large-scale data manipulation. Develop sophisticated Excel-based tools and models for operational analysis and reporting.

Stakeholder Management & Communication :

Build and maintain strong relationships with internal and external stakeholders across all levels. Effectively present complex analytical findings, project updates, and strategic recommendations to senior management and diverse audiences, driving consensus and gaining buy-in for initiatives.

People & Talent

Guidance & Support : Provide guidance and support to junior team members on data analysis best practices, operational methodologies, and the effective use of analytical tools.

Risk Management

Identify risks and develop solutions related to data governance. Implement necessary risk mitigation strategies to prevent breaches

Governance

Ensure that the colleagues adhere to regulatory requirements, Country POIs and all Standard Chartered processes and policies

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Lead to achieve the outcomes set out in the Bank's Conduct Principles

Key stakeholders

Chief Data Office

CIB functions

CIB performance management team

CIB business leads

Country and GBS operations teams

Group Operational Risk

Qualifications

Education : Bachelor's degree in Finance, Business Administration, Economics, Computer Science, Engineering, or a related quantitative field from an accredited institution. A Master's degree or relevant professional certifications (e.g., Lean Six Sigma, PMP, CFA) would be a significant advantage.

Skills and Experience

Lean principles

Banking operations concepts

Data analytics

Excel

ETL and Visualization tools

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we : Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.