Service Desk Automation Specialist
EvonSysHyderabad, Republic Of India, IN16 hours ago
Job descriptionAutomation & Orchestration : Power Automate, Logic Apps, Azure DevOps, RunDeck, Ansible related Automation Cloud & Endpoint : Microsoft 365, Intune, Azure AD, Exchange Online Monitoring & Observability : DataDog, Dynatrace and Zabbix Networking : Cisco Meraki and VPN, firewall, and routing basics Scripting : PowerShell, Python, REST API integrations Collaboration & ChatOps : Slack administration and automation CRM & Platform Integration : Salesforce Enterprise, Agentforce 360 Platform knowledge (added advantage) Fluent in English, with excellent verbal and written communication. Strong interpersonal and collaboration skills across distributed global teams. Ability to perform effectively in a 24×7 high-pressure environment with shifting priorities. Analytical, process-oriented, and highly proactive in problem-solving. Strong sense of ownership, accountability, and commitment to continuous improvement. High emotional intelligence and tact in handling sensitive or high-impact issues. Strong collaboration and stakeholder management skills. Curiosity-driven and adaptable to evolving technologies and tools Be part of a global automation-first operations culture. Work with next-generation platforms combining ITSM, AIOps, and intelligent automation. Collaborate with high-impact teams driving digital service transformation. Gain cross-domain exposure (Cloud, Security, Network, Automation) and continuous growth opportunities.
L2 Service Desk Engineer – Automation & Intelligent Operations
Key Responsibilities
- Act as the L2 escalation point for all Service Desk incidents, requests, and problem management activities.
- Provide mentorship and cover support for L1 team members during high workload, shift gaps, or priority incidents.
- Design and manage automation workflows using Power Automate, Logic Apps, Azure DevOps pipelines, and RunDeck.
- Develop PowerShell / Python scripts to automate services restarts, user provisioning, configuration checks, and patching.
- Integrate Slack automations (ChatOps) and bot-driven alerts for proactive communication and faster resolutions.
- Implement and maintain xMatters workflows for automated incident escalation and on-call notifications.
- Administer and enhance Zabbix and Grafana dashboards, integrating alerts with automation pipelines for self-remediation.
- Support Intune and Azure AD automation for device compliance, policy enforcement, and identity lifecycle management.
- Collaborate closely with Salesforce Enterprise Platform and Agentforce 360 teams to streamline ITSM workflows and intelligent automation.
- Conduct RCA, document SOPs, and continuously improve the internal knowledge base with reusable playbooks and automation templates.
Required Skills & Experience
2–3 years of experience in IT Service Desk / L2 Operations with a strong automation background.
Hands-on expertise in :
Soft Skills
Why Join Us
Create a job alert for this search
Automation Specialist • Hyderabad, Republic Of India, IN
Related jobs
- Promoted
Lead Automation Specialist
QualiZealHyderabad, Republic Of India, IN Job overview (Immediate joiners preferred).Your role will be critical to enhancing and upholding highest standards of efficiency, quality, and reliability of high-impact systems and applications of...Show moreLast updated: 30+ days ago
- Promoted
Automation Specialist – PowerShell, Microsoft 365 & Azure
KyndrylHyderabad, Telangana, India This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.Who We Are At Ky...Show moreLast updated: 13 days ago
- Promoted
- New!
Automation & Intelligent Operations Engineer
EvonSysHyderabad, Republic Of India, IN L2 Service Desk Engineer – Automation & Intelligent Operations.Act as the L2 escalation point for all Service Desk incidents, requests, and problem management activities.
Provide mentorship and cove...Show moreLast updated: 16 hours ago
- Promoted
Service Desk Specialist
Cognizanthyderabad, telangana, in Receives and handles calls for service, and follow agreed procedures to resolve tickets.Promptly allocates calls as appropriate.
Logs incidents and service requests and maintains relevant records.Ma...Show moreLast updated: 30+ days ago
- Promoted
- New!
Senior Service Desk Analyst
SWOThyderabad, telangana, in Please note : Candidates are expected to work in US Central Time zone.Please share your current / last CTC, CV, and joining period with hr@swot.
We are seeking Senior Service Desk Analysts to join our ...Show moreLast updated: 8 hours ago
- Promoted
Infrastructure Automation Specialist
H.E. Services IndiaHyderabad, Republic Of India, IN Services' vibrant tech Center in Hyderabad, you will have the opportunity to contribute to technology innovation for Holman Automotive, a leading American fleet management and automotive services c...Show moreLast updated: 2 days ago
- Promoted
Systems & Automation Specialist
White Tiger Connections Inc.Hyderabad, IN We’re looking for someone who thrives at the intersection of IT, systems design, and automation — someone who can help us build, connect, and maintain the tools that keep our business running smoot...Show moreLast updated: 3 days ago
- Promoted
Automation Specialist
EXLhyderabad, telangana, in Strong expertise in designing and automating functional and performance tests for RESTful APIs.Proven experience working in OpenShift or Kubernetes environments.
Hands-on experience with Kafka, incl...Show moreLast updated: 1 day ago
- Promoted
- New!
L2 Service Desk Engineer
EvonSyshyderabad, telangana, in L2 Service Desk Engineer – Automation & Intelligent Operations.Act as the L2 escalation point for all Service Desk incidents, requests, and problem management activities.
Provide mentorship and cove...Show moreLast updated: 12 hours ago
- Promoted
Bluetooth Automation Specialist
CapgeminiHyderabad, Republic Of India, IN Choosing Capgemini means choosing a place where you’ll be empowered to shape your career, supported by a collaborative global community, and inspired to reimagine what’s possible.Join us in helping...Show moreLast updated: 30+ days ago
- Promoted
Workflow Automation Specialist
PVinsight Inc.Hyderabad, Republic Of India, IN The Automation Engineer – RPA develops workflow automation solutions for business and project processes using low-code / no-code platforms and custom development.
This role focuses on creating applica...Show moreLast updated: 23 days ago
- Promoted
Senior Test Automation Specialist
Spectral ConsultantsHyderabad, Republic Of India, IN Spectral Consultants is currently hiring for one of the world’s largest and most innovative medical technology organizations.
Appium experience (Mobile Automation Testing tool) -.This role blends de...Show moreLast updated: 1 day ago
- Promoted
Automation Systems Deployment Specialist
Eternal RoboticsHyderabad, Republic Of India, IN About Eternal Robotics – Hypervise.Hypervise is the flagship industrial AI platform of Eternal Robotics, built to transform real-time quality inspection and automation through advanced computer vis...Show moreLast updated: 4 days ago
- Promoted
Senior ServiceNow Workflow and Automation Specialist
Providence IndiaHyderabad, Republic Of India, IN At Providence, we use our voice to advocate for vulnerable populations and needed reforms in health care.We pursue innovative ways to transform health care by keeping people healthy, and making our...Show moreLast updated: 30+ days ago
- Promoted
QA Automation Specialist
Zensar TechnologiesHyderabad, Republic Of India, IN Hands-on experience using Java Collections within automation frameworks.Strong knowledge of UI Automation and API Automation.
Solid understanding of Framework Implementation and Dynamic X-Path creat...Show moreLast updated: 1 day ago
- Promoted
SDET Automation Engineer
Tata Consultancy ServicesHyderabad, Republic Of India, IN Software Development Engineer in Test (SDET) – Test Automation Engineer.Understand the entire system end to end and involve in every step of software.
Define and implement test strategy for complex ...Show moreLast updated: 30+ days ago
- Promoted
Business Automation Specialist
Tata Consultancy ServicesHyderabad, Republic Of India, IN Role : Power Platform developer.Required Technical Skill Set : -.Knowledge in OpenText Content Server and Archive Server administration.
Experience in developing OpenText Web Service solution, Web R...Show moreLast updated: 4 days ago
- Promoted
QA Automation Specialist
Costco ITHyderabad, Republic Of India, IN Quality Assurance Analysts are responsible for ensuring quality across team / domain specific applications.This is accomplished through : software / web testing.
.This role oversees the processes, practi...Show moreLast updated: 22 days ago