Senior Manager Digital Transformation [13 / 10 / 2025]

Inviting applications for the role of Lean Digital Transformation

We are seeking a Lean and Quality professional to join our team. This role focuses on improving efficiency, reducing waste, and streamlining processes. The ideal candidate will have deep domain knowledge of Record to Report (R2R) processes, a strong understanding of lean principles, excellent project management skills, executive presence, and significant exposure to technology.

Responsibilities

• Work with operations leads, vertical leads, and clients to design, implement, and drive value-generating roadmaps or transformation roadmaps (including digital and analytics).
• Collaborate with consulting teams, solutions teams, transition teams, training departments, operations teams, and practice areas to understand and deliver contractual commitments.
• Identify process bottlenecks with operation and functional teams; conduct root cause analysis; implement process improvements and digital solutions across the organization.
• Support aligned teams in their lean journey for continuous improvement by operationalizing the lean approach.
• Conduct value stream mapping (VSM), Gemba walks, floor walks to identify process improvement opportunities.
• Lead Lean Action Workouts and Kaizen events with operations teams and clients.
• Create transformation roadmaps for lean initiatives, work closely with business leaders for realization.
• Deliver Lean Digital projects that improve end-to-end processes driving significant business impact for clients.
• Conduct quality awareness sessions and lean training within the organization.
• Initiate projects that improve end-to-end processes; set up measurement systems delivering business impact.
• Build a culture of process excellence; drive productivity through process improvement projects aligned with business initiatives.
• Support transition teams in volume analysis; baseline metrics; set targets for new processes.
• Drive standardization of global best practices within the organization.

Qualifications we seek in you!

Minimum Qualifications / Skills

Preferred Qualifications / Skills

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.