Manager - Training

ConfidentialGurgaon / Gurugram, India

19 days ago

Job description

Job Description

Job Title

Manager

Location

HO, Gurugram

Department

Distribution Capability Centre

Function

DCC - Agency Training

Reporting to

ADRV & Digital Agency Head

Band

Function Summary .

The department's primary objective is to empower the sales channels, ensuring that they possess the expertise needed to position the organization as the leading insurance firm in India. By focusing on continuous development, this department drives internal mobility for training employees across various verticals, fostering their personal growth while simultaneously enhancing the growth and success of the firm's sales teams. This dynamic approach supports a thriving ecosystem where both employees and the organization are set on a path of mutual progress and achievement.

Job Summary

Experienced Trainer with a strong background in the life insurance sector, specializing in developing and delivering impactful training programs for employees and agents. Skilled in product knowledge, sales training, and compliance, with a focus on improving performance and achieving organizational goals. Adept at identifying training needs, creating engaging learning content, and measuring the effectiveness of training initiatives. Passionate about fostering continuous learning and development to drive success within the team and enhance customer service and sales outcomes.

Key Responsibilities

Build Digital Agency

Conduct training modules for Agent Advisors and ADMs

Conducting induction and on-boarding training programs
Training on selling skills
Training on all MLI Insurance products and processes
Training on all MLI Digital tools and Assets
All other training programs as outlined in the Agent and ADM learning journey
Conducting GID's and IID's
Conducting PRP and FOD as and when required

Conducting training in blended delivery format

Delivering training in accordance with the learning journey design and blended delivery format - classroom training and / or virtual trainings

Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions

Administrative

Manager-trainer to drive adoption of the digital learning platform across all roles

Responsible for driving digital assessments amongst Agents and FLS

Responsible for driving self-learning among Agents and FLS

Responsible for calendaring and effectively planning all training sessions with the Digital Agency Head

Responsible for delivering all training adhering to the training calendar designed

Responsible for driving business performance of all learners

Responsible to drive attendance to all training sessions

Responsible to capture attendance in TMS / ELM within the stipulated time defined

Responsible to coordinate with the Digital Aency Head in calendaring all training sessions for an office

Responsible to plan travel for training sessions in various locations as required

Look after training logistics

Schedule training sessions

Ensure wider participation of agents in programs

Ensure set-up of SMART Classroom is in place before commencing a session

Monitor progress of agents on a continuous basis

Seek regular feedback from agents, Sales Managers, Partner and Managing Partner

Ensure that agents follow moral and ethical standards when dealing with clients

Monitor Agent development

Update training material

Review present training material

Scan environment

Incorporate feedback from Agents, Customers, SMs, Ps, MPs

Ensure that the agents get updated and continuous information on MLI products

Facilitate self- development of agents

Key skills required

Industry Knowledge : Strong understanding of life insurance products, regulations, and market trends.

Communication Skills : Ability to explain complex concepts clearly and engage with a diverse audience.

Presentation Skills : Skilled in creating and delivering effective training sessions and workshops.

Coaching and Mentoring : Ability to guide and motivate employees, helping them improve their skills and performance.

Product Knowledge : Deep knowledge of life insurance policies, claims processes, underwriting, and sales techniques.

Training Development : Experience in designing training materials, modules, and assessments tailored to the audience's needs.

Adaptability : Ability to adjust training methods and content to fit different learning styles and levels.

Sales Skills : Familiarity with sales techniques, as training often focuses on improving sales performance within the life insurance space.

Problem-Solving Skills : Ability to address any performance issues or knowledge gaps in trainees effectively.

Technology Proficiency : Familiarity with e-learning platforms, learning management systems (LMS), and other training tools.

Interpersonal Skills : Strong relationship-building skills to connect with trainees and collaborate with other departments.

Assessment and Feedback : Ability to assess trainee progress and provide constructive feedback for improvement.

Desired qualification and experience

Graduate in any discipline

At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus

About Axis Max Life Insurance

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited ('MFSL') and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply