Technical Support Specialist

Job Title : Customer Support Executive

Department Project / Client : FIS Incomm

Location : Gurugram (B&M)

Key Responsibilities and Accountabilities :

• Provide on-line support for on / offshore customers.
• Resolve known customer issues using a knowledgebase, direct use of product and tools, product user guides, and other reference materials
• Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible.
• Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
• Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.
• Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each customer support engagement, for voice
• Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.

Experience – Fresher or Experience both can apply (BPO and Service industry experience preferred)

Under Graduation + 6 Months Experience / Graduation

Expectations :