Technical Support Associate

Axtria – An Overview :

Axtria is a global provider of cloud software and data analytics to the Life Sciences industry. We help Life Sciences companies transform the product commercialization journey to drive sales growth and improve healthcare outcomes for patients. We are acutely aware that our work impacts millions of patients and lead passionately to improve their lives.

Since our founding in 2010, technology innovation has been our winning differentiation, and we continue to leapfrog competition with platforms that deploy Artificial Intelligence and Machine Learning. Our cloud-based platforms - Axtria DataMaxTM, Axtria InsightsIQTM, Axtria SalesIQTM, and Axtria MarketingIQTM - enable customers to efficiently manage data, leverage data science to deliver insights for sales and marketing planning and manage end-to-end commercial operations. With customers in over 30 countries, Axtria is one of the biggest global commercial solutions providers in the Life Sciences industry. We continue to win industry recognition for growth and are featured in some of the most aspirational lists - INC 5000, Deloitte FAST 500, NJBiz FAST 50, SmartCEO Future 50, Red Herring 100, and several other growth and technology awards.

Axtria is looking for exceptional talent to join our rapidly growing global team. People are our biggest perk! Our transparent and collaborative culture offers a chance to work with some of the brightest minds in the industry. Axtria Institute, our in-house university, offers the best training in the industry and an opportunity to learn in a structured environment. A customized career progression plan ensures every associate is setup for success and able to do meaningful work in a fun environment. We want our legacy to be the leaders we produce for the industry.

Role & Responsibilities at Job :

• Support Service requests and incidents related to IT ops ( Axtria Now)
• Daily Health checks, Incident Monitoring, Incident Reports and Management, Incident Response and Follow-ups
• Laptop imaging with standard application
• AD attribute updating as per the Empower Record, DL Management, O365 Management
• Zoho remote management
• Maintain and update the inventory of various management accounts & access and coordinate with the audit team during access reviews
• Participation in internal and External SOC2 Audits, EY incidents review and action, Capture all the evidence and share it over email for Audit purposes
• Domain users, SMFT users, hardware inventory reconciliation
• Exception management
• Creation of Users account with all standard app access and licenses
• Laptop reimaging as per standard laptop Hardening guideline
• Arranging Induction session
• VDI setup
• Asset collection and wiping remotely
• Taking backup based on request and license removal.
• Coordination with Vendor on Hardware-related issues.
• Poly VC devices Management and support.
• Onboarding / Offboarding
• IT Service desk / Ticketing (P1 / P2 / P3 / P4)
• Continuously enhancing knowledge and skills to remains abreast of the industry trends and updates on information security issues and data privacy topics
• Excellent communication and advocacy skills, both verbal and written, with the ability to understand and communicate technical and as well as compliance requirements
• Strong documentation skills in writing process documents, guidelines, checklists etc.
• Proven experience in a network administrator role
• Hands on experience in networking, LAN, WAN, Wireless technologies, routing and switching
• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
• Ability to set up and configure server hardware
• CCNA certification

Skill Set required :

Qualification : -

Required Experience :