Operations Head
Talent SocioKolkata, WB, India3 days ago
Job type
- Quick Apply
Job descriptionOversee day-to-day operations, delivery governance, and service standards across business units. Implement process discipline, SOPs, and performance dashboards for visibility and efficiency. Lead execution of ongoing client and internal projects. Ensure milestone tracking, team alignment, and adherence to budgets and timelines. Supervise administrative operations including facilities, procurement, and vendor management. Drive compliance, internal communication, and office infrastructure efficiency. Partner with HR to oversee hiring, engagement, and performance management. Promote a culture of ownership, process discipline, and performance accountability. Collaborate with finance on budgeting, expense control, and operational metrics. Support profitability through process optimization and cost governance. Ensure delivery excellence and client satisfaction through process efficiency and team readiness. Manage internal escalations and ensure continuity in operations and service delivery. 15+ years in IT / FinTech / BFSI services organizations. Proven experience in operations, HR, administration, and delivery oversight. Strong promoter-alignment and execution mindset - thrives on driving outcomes, not strategy alone. Skilled in governance, cross-functional management, and building scalable operational systems.
About Our Client :
Our client, is a Kolkata-based software services and IT solutions company. It delivers tailored software development, IT infrastructure, networking, datacenter implementation, and consulting services to a range of clients.
The company is building core technology platforms and backend engines that power modern financial and enterprise systems. This is a ground-floor opportunity to lead a growing engineering team and help scale a tech-driven business from within.
Role Overview :
A hands-on Operations Head responsible for driving execution, efficiency, and organizational alignment across all business functions. This role focuses on end-to-end operations, HR, administration, and program delivery - working closely with the Promoters to translate strategic intent into measurable on-ground outcomes.
Key Responsibilities :
1. Strategic Execution & Leadership Alignment
- Collaborate with Promoters to convert strategic plans into operational roadmaps.
- Ensure timely execution, follow-through, and accountability across departments.
- Drive cross-functional coordination and act as the internal "execution engine" of the organization.
2. Operations Management & Governance
3. Program & Delivery Oversight
4. Administration & General Management
5. Human Resources & People Operations
6. Finance & Cost Efficiency
7. Client & Delivery Support
Ideal Profile :
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Operation • Kolkata, WB, India
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