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Head of Operations (Immediate Start)

Head of Operations (Immediate Start)

HOTEL POLO TOWERS GROUPKolkata, West Bengal, India
9 hours ago
Job description

The Head of Operations is a senior leadership role responsible for overseeing the day-to-day operations of a group of hotels. This position ensures that the properties within the portfolio are running smoothly, efficiently, and profitably while maintaining high standards of guest satisfaction.

Key Responsibilities :

1. Operational Management :

  • Supervise all aspects of hotel operations, including front office, housekeeping, food and beverage, maintenance, and guest services.
  • Support the General Managers in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence.
  • Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
  • Ensure consistent service standards are met across all departments.
  • Monitor performance metrics to assess operational efficiency.

1. Team Leadership :

  • Lead and manage a team of department heads, providing guidance, support, and training.
  • Foster a collaborative and positive work environment across the hotel group.
  • Conduct regular staff meetings to ensure smooth communication between departments.

    • 1. Financial Management :

  • Oversee the hotel’s budget, controlling costs and maximizing profitability.
  • Analyse financial reports, forecast revenues, and implement strategies for cost control.
  • Ensure proper pricing strategies and revenue management practices are in place.
  • Ensuring achieving budgeted GOP NOP EBITDA of all the hotels assigned for.

    • 1. Managing the Guest Experience

  • Reviews guest feedback with management team and ensures appropriate corrective action is taken.
  • Responds to and handles guest problems and complaints.
  • Stays visible and interfaces with on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
  • Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

    • 1. Strategy and Growth :

  • Develop and implement operational strategies for improving hotel performance.
  • Work closely with senior management to align hotel operations with the overall corporate strategy.
  • Drive the hotel’s growth by identifying opportunities for expansion or renovation.

    • 1. Compliance and Quality Control :

  • Ensure the hotel complies with all relevant health, safety, and environmental regulations.
  • Maintain high standards for quality control in guest services, food safety, and housekeeping.

    • 1. Technology and Innovation :

  • Introduce and implement new technologies that improve operational efficiency, guest experience, and revenue management.
  • Stay updated on industry trends and competitors, incorporating best practices.
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    Immediate Start Head • Kolkata, West Bengal, India