Infrastructure Services Manager

Duties and Responsibilities :

• Lead a team of IT support technicians and engineers, providing guidance, mentorship, and support to ensure the timely resolution of technical issues and adherence to service level agreements (SLAs).
• Implement and maintain IT service management best practices, including incident management, problem management, change management, and service request management processes.
• Develop and maintain ITSM documentation, including standard operating procedures (SOPs), knowledge base articles, and system documentation.
• Collaborate with cross-functional teams to identify and implement improvements to our IT infrastructure, including hardware, software, networks, and security systems.
• Monitor the performance and availability of IT systems and infrastructure components, proactively identifying and addressing potential issues to minimize downtime and ensure business continuity.
• Manage relationships with third-party vendors and service providers, ensuring compliance with contracts and SLAs and resolving any issues or escalations in a timely manner.
• Stay current with industry trends and best practices in ITSM and infrastructure management, recommending and implementing new technologies and processes to enhance efficiency and effectiveness.
• Manage Develop & Deliver all Software / Tool / technology and IT Infra Projects as per business needs

Required Skills and Qualifications :

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