Network Operations Manager - Routing & Switching

Experience Required : 12+ : Gurugram Timings : 12PM -9PM / 2PM -11 : 24x7 Support Type : Responsibilities :

• Lead and manage 24x7 global infrastructure operations, ensuring end-to-end service delivery.
• Mentor and guide a team of SME engineers across IT domains (Windows, Linux, Cloud, Networking, etc.
• Act as process owner for Level 2 Support & Event Management; ensure ITIL process alignment (Incident, Problem, Change, Event).
• Drive technical transitions and upskilling initiatives across infrastructure domains.
• Provide technical and functional issue resolution; ensure minimal business disruption.
• Identify gaps, propose corrective actions, and implement process improvements.
• Maintain documentation of transitions and ensure effective knowledge transfer.
• Prepare dashboards and reports to track KPIs and operational health.
• Perform capacity planning, workload prioritization, and resource management.
• Collaborate with Service Delivery, Engineering, and senior stakeholders to align IT services with business needs.
• Support budgeting activities (OPEX & CAPEX) and contribute to IT strategy Expertise :
• Infrastructure : Windows Server (20122019), Linux (RHEL / Ubuntu), Active Directory, DNS, DHCP, DFS, Microsoft 365.
• Virtualization : VMware, Hyper-V, Citrix VDI, Horizon.
• Cloud : Azure & AWS administration, Cloud architecture and migration experience.
• Monitoring Tools : SolarWinds, Nagios, Datadog.
• Security & Access : SSO, Okta, Microsoft MFA.
• Patch Management : SCCM, WSUS.
• Automation : Working knowledge of Ansible, Chef, Puppet.
• ITSM Tools : ServiceNow strong understanding of ITIL practices.
• Networking : Solid grasp of data center architecture, LAN / WAN, routers, switches, and interfaces.
• Disaster Recovery : Understanding of BCP and DR solutions.
• Reporting : Advanced proficiency in MS Office Suite, KPI Skills :
• Strong leadership, mentoring, and stakeholder management.
• Excellent communication, conflict resolution, and decision-making skills.
• Proven project management and planning abilities.
• Critical thinker with strong analytical and problem-solving mindset.
• Business acumen with a focus on continuous improvement and service excellence.

(ref : hirist.tech)