Billing - Deputy Team lead

Responsibilities & Duties

• Role includes assisting Team Lead and supervising a team, resolving complex issues, and driving process improvements to enhance efficiency and accuracy
• The position acts as a critical support role to the Team Lead, ensuring adherence to internal controls and compliance with organizational policies.
• Performing end-to-end Billing activities and follow established policies, procedures, and management guidance.
• Manage the daily activities by ensuring timeliness and meeting all required SLA.
• Work closely with the team, team lead / manager and relevant offshore and onshore teams within O2C Tower in reaching goals and accomplishing the team vision.
• Collaborate with internal / external stakeholders to ensure invoices are submitted to the clients timely and accurately.
• Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.
• Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
• Participate in governance meetings with Operations Team and / or clients.
• Provide guidance and training to team members to improve productivity and performance
• Supervise the processing of various Billing types (T&M, Lumpsum, Percentage etc.).
• Review and resolve escalated issues related to billing with the Onshore team.
• Generate, review, and analyze weekly, and monthly revenue reports.
• Assist in month-end and year-end closing activities related to accounts receivable.
• Identify trends in discrepancies and propose preventive measures.
• Collaborate with the Team Lead to identify opportunities for process improvements and implement best practices.
• Partner with IT and finance teams to optimize ERP systems for enhanced Billing processes.
• Serve as a point of contact for internal and external stakeholders regarding process queries.
• Address critical issues and recommend resolutions to the Team Lead within the prescribed turn-around time.
• Perform transition-related activities such as process training & desktop procedures creation.
• Contribute in various and simultaneous process improvement initiatives to streamline processes and improve customer experience.
• Support the Team Lead in report preparation by providing analysis and recommendation within established guidelines and procedures.
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.
• Assist in process trainings and knowledge transfers for new hires and may perform peer reviews as needed.
• Perform various billing tasks in compliance with service level agreement, process, policies, and procedures.
• Manage complex billing transactions and perform quality review of invoices.
• Monitor assigned projects and collaborate with Stakeholders to ensure invoices are submitted to the clients timely and accurately.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues
• Maintain the SOP / DTP of current processes and incorporate documentation updates as required.
• Assist junior team members to address process related concerns.

Qualifications

Skills Required

Bpo, Sap, Erp, Oracle, Ms Office, Receivables