Portal Billing Specialist-Bengaluru, India

About Diversified

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What To Expect

At Diversified, we&aposre on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you&aposll dive headfirst into big, complex, and rewarding projects that push the boundaries of what&aposs possible. Plus, you&aposll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

Job Summary

The Portal Billing Specialist is responsible for assigned portal account invoice uploads. This entails timely accurate invoice uploads into the client portals, supporting prompt client payments. This includes departmental collaboration with the Billing Specialists to provide current client PO status in portal, potential research on previously entered invoices, investigation of pricing issues, resolving invoice rejections, required credit memos, and other actions as required. There will also be cross departmental collaboration when an issue arises.

The position requires a strong customer service acumen through the timely resolution of disputed invoices to achieve the goals of the organization.

Major Responsibilities

• Upload client invoices generated by the Billing team into the third-party client portals.
• Ensure all client invoice portal uploads are accurately completed in a timely manner.
• Maintain records of all portal invoice activity via the use of a department SmartSheet.
• Follow up activity to monitor upload status changes until confirmed and client approved status is achieved.
• Engage with client portal "Help Desk" to resolve issues as required.
• Maintain records of special client requirements for assigned portals to ensure client requirements are met in the upload process.
• Investigate, research, and resolve portal issues as they relate to purchase orders, billing issues, and other disputes
• Collaborate with appropriate inner or cross functional departments as required to ensure issue resolution.
• Monitor portal dashboards to identify rejected invoices or customer requests.
• Update Portal SmartSheet per client portal notifications that are presented via the OneDesk ticketing system.
• Communicate issues or portal maintenance with Third-Party Portal Administrator as necessary.
• Other duties as required by the Billing Leadership team.

Knowledge / Skill Requirements

Education / Certification / License Requirements

EDUCATION / WORK EXPERIENCE :

Working Experience

What We Offer

Along with competitive compensation, you will be eligible for the following benefits :

To learn more about becoming part of the Diversified team, visit us at https : / / onediversified.com / careers / careers-at-diversified or email us at [HIDDEN TEXT].

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need.

We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

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Skills Required

smartsheet