Sr Process Trainer / / AM Training / / International BPO / / Voice Process

Hiresquad Resources is looking for an experienced and dynamic Senior Process Trainer / AM Training for an International BPO, specifically for Voice Processes. If you have a proven track record in training methodologies, a passion for developing talent, and excellent communication skills, you'll be instrumental in shaping the success of our client's agents.

Role and Key Responsibilities

• Training Delivery & Coaching : Provide day-to-day functional direction to agents within the training classroom environment. This includes monitoring student progress, offering coaching and developmental feedback, and making readiness recommendations throughout the training duration.
• Effective Facilitation : Utilize strong presentation and facilitation skills, incorporating creative training techniques and adult / accelerated learning methods. Deliver training materials through classroom learning, hands-on demonstrations, and supporting activities using various modalities.
• Performance & Transition : Accountable for achieving individual training performance metrics. Support and partner with Operations to seamlessly transition agents from the training to the production environment, ensuring their competency levels meet business standards.
• Product Knowledge & Communication : Maintain relevant product knowledge for each account by taking calls, attending client and cross-functional meetings (as needed), and conducting side-by-side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including informal day-to-day interactions with clients.
• Program Enhancement : Measure the effectiveness of training programs using various feedback methods (focus groups, interviews, surveys) to identify areas for enhancement. Recommend curriculum modifications to the Training Manager / Supervisor based on internal customer feedback and / or Training Needs Analysis.
• Continuous Learning : Participate and contribute to a continuous learning culture by staying engaged with change management, product and service releases, policies, processes, and procedures.

Key Skills and Knowledge

To Apply : Interested candidates can call 8467054123 or email their CV to [HIDDEN TEXT] .

Skills Required

Communication Skills, Training And Development, Time Management, Microsoft Office Suite, Attention To Detail, Organizational Skills