Process Trainer - US healthcare

About the Role :

We are seeking an experienced

Process Trainer

with a strong background in

international voice operations

to deliver end-to-end training for new hires and existing employees. The ideal candidate will possess excellent communication skills, a strong grasp of process knowledge, and a proven record of improving performance through impactful training interventions.

Key Responsibilities :

Conduct

New Hire Training (NHT)

and

On-the-Job Training (OJT)

for international voice processes.

Design and deliver training modules focused on

process knowledge, soft skills, systems, and compliance .

Evaluate trainee performance and provide continuous coaching for improvement.

Work closely with

operations and quality teams

to identify training needs and skill gaps.

Prepare and maintain training calendars, reports, and feedback summaries.

Drive

refresher and upskilling programs

to improve productivity and quality scores.

Ensure adherence to client-defined SLAs and quality standards.

Key Skills & Requirements :

Minimum 2 years as a

Process Trainer / Communication Trainer

in an international voice setup (US / UK process preferred).

Strong verbal and written communication skills.

Excellent presentation and facilitation skills.

Proficient in MS Office (Word, Excel, PowerPoint).

Should be flexible with rotational shifts.

Experience in

banking, telecom, healthcare, or BFSI voice processes

will be an added advantage.

Educational Qualification :

Graduate / Post-Graduate in any stream.