PD - COllections

Inviting applications for the role of Process Developer - Accounts Receivables - Collections / Disputes and Credit Management Process

In this role, we are looking for candidates with relevant experience in Accounts Receivable process where you will be responsible for performing day-to-day Collections / Disputes and credit management operations while meeting the agreed service levels. In this role, you are required to coordinate and collaborate with various Finance stakeholders and Customers to resolve any outstanding invoice related issues to enable payment on time

Responsibilities

Based on the established Collections Strategy, you are required to follow up and collect on past due invoices for assigned set of Customer accounts, send statement of account, email invoices copies, request back up support and resolve disputes on account.

Follow up on customer disputes, customer queries and analyse disputes.

Working between departments to get a resolution and communicate effectively with customers

Research partial payments, invalid deductions, unallocated cash and open credit memos on customer accounts

Perform account reconciliations to ensure payments and credit memos are applied to the correct invoices and work with Cash Applications to rectify any errors in postings

Deliver quality customer service by researching and responding to all internal & external partners inquiries within the agreed threshold

Participate in portfolio reviews, share with managers the current updates on assigned portfolio to track the progress on aged debt, disputes, unallocated cash and credit memos, any bottlenecks, help needed and participate in the regular governance agreed with client.

Ensure meeting the past due, collections targets assigned as per the portfolio

Respond to escalations, coordinate with manager for next level escalation through proper documentation and necessary back ups

Provide support on any specific reporting activities within or towards the month end

Assist Sales team with the queries / tickets raised on ServiceNow and SharePoint related to credit holds, customer modifications, invoice, payment queries, unallocated cash, credit memos, refunds, credit and rebill, etc.

For credit enhancement / hold related requests, do proper due diligence in line with the agreed and established process and present findings to the management to take appropriate action.

Support at the month end on invoice status including but not limited to invoice consolidation, running reports for the flagged customers.

Should be able to conduct credit assessments for new account requests as well for existing customer and update AX

Review the orders on hold, identify the reason, work towards it and communicate to sales and customers with reasons clarify what mean by orders on hold

Perform credit check for existing customers using tools that may include but not limited to D&B, online research, financial statement review, etc. and inform Sales if customer is eligible for credit raise or not

Qualifications we seek in you!

Minimum Qualifications

Bachelor's degree in commerce or equivalent

Relevant Prior work experience

You are required to work in US time zone

ERP experience of Microsoft AX, Oracle, Salesforce, SAP

Experience with AR System of Engagement (SOE) such as Blackline, High Radius, Get Paid.

Proficiency in using MS office applications such as Word, Excel, PowerPoint.

Excellent written and verbal communication skills

Ability to learn fast, absorb knowledge and apply newly learned information

Ability to work effectively within all levels of an organization, both internally and externally

Ability to work both individually and in a team environment

Ability to think creatively and find solutions to issues

Detail oriented with the ability to multitask and complete tasks with efficiency and accuracy

Ability to self-manage, take the initiative and escalate to the supervisors as needed

Effective follow up skills to maintain a healthy relationship

Preferred Qualifications / Skills

Working with US based clients is mandatory.

Familiarity with computer products and programs are desirable for this position

Flexible in working late hours, especially during month / quarter end or as per business discretion.

Experience in IT distribution / hardware / software industry will be an advantage

ERP experience of Microsoft AX preferred

Experience with ServiceNow, Salesforce