Ghrs Training is seeking a Windows System Engineer to provide essential technical support in an international voice environment. If you're a graduate with experience in technical support, strong communication skills, and expertise in Microsoft products, this role is for you!
Key Responsibilities :
- Provide technical support for Microsoft products , including comprehensive troubleshooting of various issues.
- Assist users with device connectivity problems and ensure seamless integration.
- Deliver excellent customer service by effectively diagnosing problems and providing clear, actionable solutions.
- Document all support interactions and resolutions accurately within the designated system.
- Collaborate with other team members to resolve complex issues and share knowledge.
About You :
You are a Graduate with a minimum of 1 year of experience in Technical Support (International Voice) .You have strong familiarity with Windows operating systems and Microsoft Office applications .You possess strong communication skills and the ability to articulate technical concepts clearly to diverse users.You are customer-focused, patient, and dedicated to delivering excellent customer service.You are capable of working in a fast-paced environment and managing multiple support requests efficiently.Skills Required
microsoft products , Troubleshooting, Technical Support, Microsoft Office