Duty Manager
AccorHotelRaigad, Maharashtra, India28 days ago
Job descriptionEnsure that the arrivals and departures for the day and relevant records are maintained. Ensure quality in all aspects of work and among the staff in the lobby. Personally welcome and escort all guests of the hotel. Authorize courtesies for . Ensure that regular training is conducted as per the standards. Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action. Responsible for maintaining high level of room sales by up-selling. Ensure maximum room occupancy within agreed overbooking policy. Ensure to balance the accounts on a daily basis. Adhere to the Standard Operating Procedures & policies. Check out-standings of in-house guests on a daily basis. To check whether the following records are kept in order and up to date. C forms Reception / Information Log Book Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently. Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered. Check the grooming and hygiene of the team. Ensure all V.V.I.P room inspection in coordination with House Keeping Department. Ensure that newspapers and parcels are delivered in the rooms without delay. To be readily available at all times to deal with problems or complaints. Ensure effective and speedy check-in & check-out facilities. Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action. Ensure that the entrance is easily accessible to cars and taxis at all times. Conduct briefing for concierge and Front Desk Associates Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality followed by honesty integrity ethical behavior tactfulness openness and cultural awareness; Ability to accept responsibility; Self confidence motivation drive and tenacity; Ability to enhance organizational performance; Ability to clearly delegate tasks and responsibilities; Ability to think strategically inductively and creatively; and the propensity to recognize and acknowledge other peoples ideas.
Prime Function :
- Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel.
- Responsible for Reception Concierge operations Telephones Hospitality and Cashier.
- Liaise with different departments for smooth and coordinated work.
- Ensure cleanliness of all areas under the Front Office viz. Lobby corridors main staircase and drive away.
- Ensure to interact with the guests & enable the team to understand guest requirements.
Key Responsibilities :
Front Office Planning
People Management
Financial Management
Operational Management
Managerial Qualities
Remote Work : No
Employment Type : Full-time
Key Skills
stock management,Employee Relations,Leadership skills,Data Collection,Management Experience,Microsoft Outlook,Warehouse Management,Business Management,Rota Management,Leadership Experience,Supervising Experience,MRP
Experience : years
Vacancy : 1
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Manager • Raigad, Maharashtra, India
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