Team Manager-Turbo Cross Sell

Job Requirements

Job Requirements

Role / Job Title : Team Manager - Turbo Cross Sell

Function / Department : Turbo Cross Sell

Job Purpose

The role entails to provide support to all internal and external customers; instructing, mentoring, and training team members to develop robust departmental systems, policies, and procedures to sustain a high level of service to all sectors. Lead by example and foster a continual improvement culture.

Roles & Responsibilities

• Manage Outbound Call Center who is responsible to generate business for Cross Sell of various products.
• Understand call center management along with strong knowledge on the mechanism of technology as to how the dialer in call center helps to grow the business rapidly.
• Strong data analytical skills as to how to increase the contacts with the help to PRI (Telecom lines)
• Managing approximately 75 to 90 employee outsourced / captive call center staff with their respective hierarchy and relationship as well with the vendor / captive, hence strong people management & Interpersonal skills are a mandate.
• Align with business budget daily / weekly & monthly.
• Analytics management – agent monitoring in terms of talk time, Idle Time, Wrap Time
• Rostering management, Shrinkage management
• Increased call center business output, while maintaining call procedures for maximum effectiveness.

Secondary Responsibilities

Managerial & Leadership Responsibilities

Education Qualification

Graduation : Bachelors in Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management.

Post-graduation : MBA, PGDM

Experience : 5-10+ years of relevant experience

Skills Required

Call Center Management, Process Orientation