Associate Manager - Team Manager

Company Description

About Sutherland :

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless 'as a service' model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Job Description

Sutherland is looking for Senior Associate Manager – Software Development to join the Healthcare Digital Engineering team for the Automation projects and will be responsible to deliver the automations that included the development of software, testing & deployment. The person should have hands-on experience in .NET (C#, MVC, ASP.NET Core), J Query, Angular JS, React JS, JSON, API's, Bootstrap, Azure Services & MS SQL Server, Any of the automation tool (Blueprisim, Goanywhere etc.). We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities :

• Keep management updated : Relay vital information in the form of timely and accurate reports
• Very Good Experience in Data Analysis, Data mapping, Database design, Data migrations, SQL performance tuning.
• Impact the bottom line : Produce solid and effective strategies based on accurate and meaningful data reports and analysis and / or keen observations
• Define Sutherland's reputation : Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs
• Strengthen relationships : Establish and maintain communication with clients and / or team members; understand needs, resolve issues, and meet expectations
• Take the lead : Monitor calls / chats / e-mails as per defined sample plan and targets; report out any ZT cases and take necessary action; perform RCA and take corrective actions for defects identified during monitoring; drive quality awareness and improvement initiatives across program

Qualifications

To succeed in this position, you must :

10+ years of experience in the .NET technologies.

Primary Responsibilities

Key competencies

Other Considerations

Location : Hyderabad

Notice Period : 1 Month (or less than that)

Additional Information

All your information will be kept confidential according to EEO guidelines.

Skills Required

Jquery, .NET, Angularjs, Ms Sql Server, Bootstrap, Mvc