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VDI Support Expert
beBeeSupportAhmedabad, Gujarat, India3 days ago
Job descriptionAt least 2 years of experience in IT support roles, with at least 1 year supporting VDI environments. Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent. Proficiency with tools like Horizon Administrator / Console, vSphere Client, and basic PowerShell scripting. Strong knowledge of Windows desktop OS (Windows 10 / 11), Active Directory, and group policies. 3+ years of experience supporting end-user computing or VDI in enterprise environments. Deep experience creating and maintaining golden images, including app installs, optimizations, and Windows updates. Working knowledge of FSLogix, profile redirection, and user data management. Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools. Familiarity with Jira or similar ticketing and ITSM platforms. Collaborative mindset with infrastructure teams on networking, DNS, storage, and security configurations for VDI. Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp). Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable.
Job Opportunity :
We are seeking a highly skilled Support Specialist to join our team in delivering exceptional support for Horizon VDI user issues. The ideal candidate will possess excellent technical skills, strong problem-solving abilities, and outstanding communication skills.
Key Responsibilities :
- Provide level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents.
- Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration.
- Validate and troubleshoot application functionality within VDI sessions in partnership with application owners.
Requirements :
Preferred Qualifications :
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Vdi Support Expert • Ahmedabad, Gujarat, India
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