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Support Lead

CAVITAKAhmedabad, Gujarat, India

2 days ago

Job description

About Cavitak

With its 400+ member strong team (referred to as Cavs), Cavitak is engaged in the following business verticals :

Retail Distribution – Mobile & Consumer Goods
Value-Added Tech Distribution – Audio & Video, Fire, Security, Automation, Network & Power Solutions, and Fundamental Resource Management & AI
Global Commerce – Launchpad for global and Indian brands on e-commerce platforms

What You Will Do

Lead and manage the Technical Support team across PAN India.

Ensure effective customer support for Cavitak’s complete product portfolio.

Analyse customer requirements and deliver tailored solutions.

Collaborate with Product Managers and OEMs to resolve product-related issues.

Conduct training sessions to enhance team capabilities and performance.

Foster a culture of continuous improvement within the support function.

What We Are Looking For

A proven leader with 7–10 years of experience in technical support and team management.

Strong background in ELV systems.

Prior technical expertise in CCTV, Access Control, Fire & Public Address Systems, Automation, Audio & Visuals.

Ability to drive and scale PAN India support operations.

Someone passionate about building, mentoring, and growing a high-performing support team.

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Support Lead • Ahmedabad, Gujarat, India

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