Tech Support Expert

Technical Support Specialist

We are seeking an experienced Technical Support Specialist to ensure technical support for our Oracle HCM and ERP clouds, associated external applications, and additional systems. The ideal candidate will provide oversight of Oracle processes in the transaction console and scheduled processes.

About This Opportunity :

This is a unique chance to work with cutting-edge technology and contribute to the success of our organization. As a Technical Support Specialist, you will be responsible for maintaining accurate and timely production configurations, providing technical analysis and recommendations, and collaborating with cross-functional teams to resolve issues.

Responsibilities :

• Maintain accurate and timely production configurations.
• Provide oversight of Oracle processes in the transaction console and scheduled processes.
• Create processing and data reports to meet approved business requirements.
• Develop, assess, and maintain tailored security roles and Oracle Transactional Business Intelligence catalog access.
• Conduct data imports and exports to fulfill authorized business needs.
• Create and manage Oracle service requests for high-level system issues / requests.
• Collaborate with IT Enterprise team to provide technical analysis and recommendations.
• Evaluate, modify, and customize existing functionalities and new features and applications.
• Assess current system utilization and recommend improvements.
• Provide guidance for training materials, guides, online content, and documentation.
• Maintain knowledge of emerging trends and developments in ERP / HCM technology.

Requirements :