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Customer Care Executive

Customer Care Executive

White ForceNew Delhi, Delhi, India
2 days ago
Job description

Job description

Job Description : Customer Care Executive

Company : Ganga Roller Flour Mills

Location : New Delhi

Industry : Food Processing

Experience : 2+ years

Position Overview

Ganga Roller Flour Mills is seeking a dedicated and professional Customer Care Executive to

join our team in New Delhi. The ideal candidate will play a vital role in ensuring customer

satisfaction by providing exceptional service and addressing customer needs promptly and

efficiently.

Key Responsibilities

Qualifications and Skills

Handle customer inquiries, complaints, and feedback through various communication

channels (phone, email, and in-person).

Maintain strong relationships with customers to ensure satisfaction and repeat business.

Coordinate with internal departments to resolve customer issues effectively and

efficiently.

Maintain and update customer records in the database.

Prepare reports and analyze customer service metrics to improve service quality.

Monitor and manage the customer service process to ensure timely and accurate

responses.

Support sales and marketing teams with customer-related data and feedback.

Experience : Minimum 2 years in a customer service role, preferably in the food

processing industry.

Education : Bachelor’s degree in any discipline (preferred).

Skills :

Excellent verbal and written communication skills in English and Hindi.

Strong interpersonal skills with a customer-first mindset.

Proficient in Microsoft Excel for data management and reporting.

Ability to multitask and manage time effectively in a fast-paced environment.

Problem-solving skills with a proactive approach to addressing customer concerns

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Customer Care Executive • New Delhi, Delhi, India

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