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Customer Support Supervisor, Platform
ConfidentialBengaluru / Bangalore30+ days ago
Job descriptionManage team schedules, attendance, and operational efficiency. Drive performance improvements by analyzing trends and implementing solutions. Collaborate with cross-functional teams to resolve complex customer issues. Foster strong internal relationships to align support operations with Rippling's values and goals.
Key Deliverables :
- Lead and mentor the customer support team to achieve high performance.
- Monitor and manage team productivity, ensuring SLAs and performance benchmarks are met.
- Identify and resolve operational issues proactively, ensuring seamless customer experiences.
- Provide insights for process improvements based on customer feedback and performance data.
Role Responsibilities :
Skills Required
Data Analysis, HR Systems, Performance Management
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Customer Support • Bengaluru / Bangalore
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