Lifesight - Platform Support Engineer - Cloud Platform

Position Overview :

At Lifesight, we rely on insightful data to power our systems and solutions.

As a Platform Support Engineer, you will be a key member of our engineering team, providing advanced technical assistance for the Lifesight platform.

Youll work directly with Tech leads, Marketing Science and Implementation team along with Product managers to resolve platform issues, while contributing to continuous improvement initiatives.

This role is ideal for someone who thrives in a collaborative, fast-paced environment and values both technical depth and human of this role :

• Collaborate with the engineering team, developers and product managers to develop an understanding of needs.
• Probe, replicate and solve customers technical issues at NI office or onsite at customer location
• Participate in critical incident response and post-mortem analysis.
• Contribute to operational excellence through process refinement and proactive trend identification.
• Proactive Communication : You anticipate needs, share updates transparently, and escalate thoughtfully when You Are :
• 3+ years in technical support or engineering roles
• Strong troubleshooting skills across Linux environments and cloud platforms.
• Basic scripting skills in Python or a similar language.
• Good knowledge of SQL to perform data analysis
• Familiarity with REST APIs, log analysis, and performance monitoring.

(ref : hirist.tech)