Customer Experience Associate

Job Title : BPO / KPO Executive (International Voice Process)

Location : Hyderabad, India

Experience : 0–2 Years

Employment Type : Full-time

About the Role :

We are looking for enthusiastic and customer-focused individuals to join our BPO / KPO team in Hyderabad. The ideal candidate will handle customer interactions, process data, and ensure a high level of accuracy and professionalism in every task.

Key Responsibilities :

• Handle inbound / outbound calls, chats, or emails to assist customers with their queries or service requests.
• Manage customer interactions effectively while maintaining service quality and response time.
• Perform back-office tasks such as data processing, documentation, and reporting for voice process).
• Resolve customer issues or escalate them to the appropriate department when required.
• Maintain accurate records of all interactions in CRM systems.
• Ensure adherence to company policies, SLAs, and quality standards.
• Collaborate with internal teams to ensure a seamless customer experience.

Required Skills & Qualifications :