Lead Business System Analyst [T500-20112]

About Ferguson :

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries : Commercial / Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Duties and Responsibilities :

Facilitates the research, exploration, analysis, and documentation of business systems requirements, translating them into detailed functional specifications for development.

Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.

Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.

Documents about current business processes and models to define requirements and / or gaps.

Analyze detailed system factors including input / output requirements, information and paper flow, hardware, and software needs.

Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.

Evaluate the impact of potential software and process changes on the organization.

Assist in the creation of the business case documentation.

Understanding of architectural consistency and usability standards.

Drives the implementation of systems, working closely with technical team members.

Plan and complete assigned configuration tasks within deadlines.

Defines and develops user test cases and validates test results during testing.

May conduct system demonstrations and training sessions, as well as participate in design / review of training content.

Plays a third-level support role by helping to troubleshoot and resolve issues with production systems.

Participates in associate meetings and communicates any concerns to management.

Qualifications and Requirements :

Bachelor’s degree in computer science, Information Systems, Business, or related field, or equivalent work experience.

Minimum of 6+ years of relevant technical or business work experience, with preference for experience in business areas such as accounting, finance, warehouse operations, purchasing, order management, and order fulfillment. Business or systems analysis experience can substitute for formal education.

Proficient in Excel, Outlook, PowerPoint, Visio, and Word. Familiarity with application integration methods, including data mapping processes.

Strong domain knowledge in at least one business area, with the ability to analyze and improve sophisticated processes and systems.

Superb communication skills for interacting with both technical and non-technical collaborators at all levels. Capable of presenting in various formats, from one-on-one meetings to large group presentations.

Meticulous, proactive, and efficient with the ability to organize and prioritize tasks. Able to work independently and within teams, managing multiple projects simultaneously in a dynamic environment.

Ability to learn new systems and tools quickly, and to work with minimal direction.

Familiarity with software development life cycle methodologies, and ability to support projects through all phases.

Soft Skills : Strong listening skills, creative problem-solving, and effective at presenting ideas and solutions.