Milestone Technologies - Lead Business System Analyst

Job Overview :

Were hiring a Lead Business Systems Analyst to translate complex business goals into clear, testable requirements for an AI-first, data-centric platform.

You will drive discovery, define user stories and acceptance criteria, steward domain vocabularies / ontologies with SMEs, and anchor UAT and pilot readiness.

The ideal candidate blends enterprise BA rigor with enough technical fluency to work across knowledge graphs, retrieval (RAG), APIs, security / entitlements, and evaluation frameworks.

Key Responsibilities :

Discovery & Requirements :

• Elicit outcomes, top-N questions, and edge cases; map current vs.future workflows; write user stories with unambiguous acceptance criteria.

Domain Modeling :

Interface & Data Contracts :

Evaluation Readiness :

Backlog & Scope Management :

UAT & Pilot Enablement :

Documentation & Communication :

Risk & Compliance Alignment :

Value Tracking :

Required Skills :

Enterprise BA Expertise : 3-5+ years in business / functional analysis with end-to-end ownership of discovery requirements UAT acceptance.

Specification Mastery : Strong user stories, use cases, and acceptance criteria; proficiency with RTMs and change control.

Data & Semantics : Hands-on experience with data dictionaries, schemas, and ontology / taxonomy alignment; comfort reading SQL or query outputs for validation.

Evaluation Mindset : Ability to design test sets and measurable rubrics; familiarity with A / B or side-by-side comparisons.

Security & Entitlements : Practical understanding of RBAC / ABAC, data classification, audit requirements, and privacy constraints.

Tools & Collaboration : Proficiency with backlog / requirements tools (Jira / Azure DevOps), diagramming (Visio / Lucid), and documentation wikis; excellent facilitation and communication skills.

Good To Have Skills :

AI / Knowledge Systems Exposure : Concepts of Knowledge Graphs (RDF / Gremlin), RAG pipelines, embeddings, and retrieval parameters-enough to collaborate effectively with engineers.

API Literacy : Reading OpenAPI / JSON Schema; specifying contracts and error taxonomies for service integrations.

Process & Quality Frameworks : BPMN / UML, SIPOC / CTQ, Six Sigma / Lean concepts; experience building RTMs and UAT packs in regulated environments.

Analytics & KPI Design : Comfort defining business KPIs, baselining, and working with product / ops to interpret dashboard trends.

Change Enablement : Experience with training materials, quick-start guides, and pilot playbooks to support adoption.

(ref : hirist.tech)