PMO Analyst - Expert Services

PMO Analyst - Expert Services

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the worlds leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com .

Position Summary :

We are looking for a dedicated and detail-oriented PMO Analyst with 2-3 years of experience to join our Expert Services team. The ideal candidate will possess strong expertise in managing PSA (Professional Services Automation) tools, with hands-on experience in tools such as Salesforce, and will play a key role in managing the day-to-day operational activities. In addition to PSA tool management, the candidate will handle regional billing, resource allocation, and support reporting. Strong skills in Excel and PowerPoint and excellent communication.

WHAT YOU WILL BE DOING

• Take ownership of the day-to-day operations within the PSA tool (e.g., Salesforce), ensuring accurate project creation, resource assignments, and billing information.
• Manage and update project timelines, tasks, milestones, and resource allocations in the PSA system to ensure alignment with project objectives.
• Continuously monitor the accuracy of data within the PSA tool, ensuring seamless project execution and reporting.
• Assist the Expert Services team in utilizing PSA tools to optimize workflows and enhance operational efficiency.
• Oversee region-level billing processes within the PSA tool, ensuring the timely and accurate submission of billing milestones based on project deliverables and contractual terms.
• Work closely with the finance team to reconcile project-related billing discrepancies and resolve any issues related to invoicing.
• Use the PSA tool to generate financial reports, track utilization, and project margins, and provide insights on project financial health.
• Generate regular project and financial reports using the PSA tool and Excel, providing stakeholders with key performance metrics, project status, and financial health updates.
• Maintain project documentation, including contracts, change orders, and other critical records within the PSA system.
• Identify areas for improvement in the use of the PSA tool, recommending and implementing changes to enhance data accuracy, project tracking, and resource management.

WHAT YOU BRING

If required for this role, you will :

Data Classification, Retention & Handling Policy

Incident Response Policy / Procedures

Business Continuity / Disaster Recovery Policy / Procedures

Mobile Device Policy

Account Management Policy

Access Control Policy

Personnel Security Policy

Privacy Policy

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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