Operation Customer Expert

Job Title :

Operations Customer Expert II

Location : Chennai

Employment Type : Full Time (On-site)

Department :

Finance / Accounts Receivable

About the Role

We are seeking a detail-oriented and proactive

O2C Collections Specialist

to join our Finance team. This role is critical in managing the end-to-end collections process, ensuring timely receipt of customer payments, and maintaining healthy cash flow. You’ll be the key liaison between internal teams and external customers, driving resolution of outstanding balances while maintaining strong relationships.

Key Responsibilities

Monitor and manage accounts receivable portfolio to ensure timely collections

Contact customers via phone, email, and other channels to follow up on overdue invoices

Investigate and resolve payment discrepancies, disputes, and deductions

Collaborate with Sales, Customer Service, and Billing teams to resolve issues impacting collections

Maintain accurate records of collection activities and customer communications

Prepare aging reports and provide regular updates to management

Support month-end closing activities and audit requirements

Recommend accounts for escalation or write-off based on risk assessment

Ensure compliance with company policies and regulatory requirements

Qualifications

Bachelor’s degree in Finance, Accounting, Business Administration, or related field

1+ years of experience in O2C, collections, or accounts receivable

Experience working with US process and US shifts

Strong communication and negotiation skills

Proficiency in ERP systems (e.g., Oracle, HighRadius) and MS Excel

Ability to work independently and manage multiple priorities

Attention to detail and strong analytical skills

Familiarity with credit risk assessment and cash application processes is a plus

Immediate joining is preferred