Customer Success & Operations Specialist

Job Title : Customer Success & Operations Specialist

Location :

Sangareddy, Telangana

Salary Range : ₹15,000 – ₹25,000 per month (Based on experience)

Job Type :

Full-time, On-site (in-person)

Mad Monkey is looking for a proactive and detail-oriented Customer Success & Operations Specialist to join our team. This role is a perfect blend of customer service, order management, and operational support. You will be the primary point of contact for our customers and play a key role in ensuring smooth day-to-day business operations—from answering queries to fulfilling and shipping orders, updating the website, and managing product printing.

Key Responsibilities

Customer Support :

• Respond promptly to customer inquiries via email, social media, and chat.
• Provide accurate information related to products, order status, tracking updates, and website navigation.
• Resolve product or service concerns with a customer-first mindset.

Order Fulfillment & Operations :

Website & Product Management :

Social Media Monitoring :

Basic Requirements

Preferred Requirements

What We Expect?

What’s in It for You? A.k.a Benefits

About the Brand

Mad Monkey is India’s first Telugu / Tollywood merchandise brand, from India, Hyderabad, dedicated to making every Telugu person talk and wear Telugu with pride! We celebrate the vibrancy of Telugu culture and the magic of Tollywood cinema, bringing fans exclusive apparel inspired by iconic movies, dialogues, and pop culture.

We’re building a movement where Telugu people can express their love for their language and cinema through fashion. To take this to the next level, we need a passionate and creative Social Media Manager to help us engage our community, create viral content, and amplify our presence online. #ManaBaashaManaGauravam

Ready to be the voice and engine behind Mad Monkey?