Team Leader Operations - Ecommerce Process

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.

Exciting Opportunity

Job description :

Roles and Responsibilities

Manage team of 15 20 Team Members

Managing Team Performance Productivity / / Quality / / Shrinkage / / Attrition

Coaching new team members

Review processes and come up with recommendation which can help to improve overall performance / CSAT

Identify TNI and bridge process gaps

Weekly monitoring and coaching to team members

Floor support and handling escalations

Manage and achieve IC targets

Maintain AHT levels as per the given targets for different tenure bucket

Basic knowledge of computers and MS excel

we need International Process handling exp

Experience in handling a team and ability to manage team members and subordinates - Preferred

Strong supervisory skills

Excellent written and verbal communication skills in English

Organized and Methodical

Flexible for 24

• 7 environment

5 days working

WFO