Customer Operations Manager

About Us

Ushur delivers the world's first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases.

Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value.

About

About Ushur I Ushur XOS l Ushur GenA I

Location : Bangalore

Work Mode : Hybrid

Experience : 6- 10 Yrs

The Role

The Customer Growth team at Ushur is responsible for driving adoption and value realization for Ushur customers. As a Customer Growth Operations Manager at Ushur, your mission will be to drive the effectiveness and efficiency of our Customer Growth teams and to turn both internal and customer data into insights to enable actionable business decisions. You will report into the Director of Customer Growth Operations and Analytics and work with them in defining metrics and tools, in implementing processes that scale, and in building a stellar customer analytics program.

Responsibilities

Data and Metrics

• Define and continuously improve team metrics and availability of data
• Build internal metrics for leadership and GTM teams through dashboards and presentations
• Assist in measurement and management of customer satisfaction initiatives
• Interpret data, analyze results and generate actionable insights using statistical techniques
• Identify, analyze and interpret trends or patterns in complex data sets
• Create polished, customer ready data visualization dashboards and reports to drive actionable business decisions
• Acquire data from multiple data sources and maintain databases / data systems
• Identify gaps between existing and desired metrics, implement best practices in scalable data reporting, and develop and communicate new reports to internal teams
• Work with CSMs across multiple concurrent projects
• Wear the business hat and deliver solutions that fit customer needs while working across engineering and data science teams
• Partner with data science teams to ensure data accuracy
• Consistently detail the analysis, results and data processes, which can be reused by the team
• Always be on the lookout to automate and improve existing data processes for quicker turnaround and high efficiency
• Take pride & complete ownership of the data analytics built and have a passion for high quality data
• Support in producing collateral for and delivering analytics training for both internal teams and customers

Processes and Tools

People

Qualifications

Benefits

Why join us

We are passionate about Ushur, our product, and helping our employees grow and develop in their career in a caring, collaborative environment. We offer a very competitive compensation plan & stock options for the ideal candidates.

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Skills Required

Project Management, data reporting, Statistical Techniques