Sky Service CCU - RM-Sky Channel-Customer Service

Handling customer queries / complaints primarily on emails, letters and calls for Retail Assets

Adhere to agent-level Service Level Agreement (SLAs) specific by the process

Ensure adherence to time schedules (Turn Around Time)

Complete the logs specified by the process (End-of-day target)

Adherence to Information Security norms & quality process norms.

To be aware of and comply with any updates about the process

Act on the feedback given by Team Leader / Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Provide inputs to improve work procedures that can enhance overall team performance