Sky Service CCU - Team Leader -Sky Channel-Customer Service

ob Role :

• . The Team Lead is responsible for handling a team of Email from R A & CDF business.
• . One on One call listening / Email Audit / Social Media responses audit and feedback.
• . Drive team's performance by sharing the feedback on a daily basis.
• . Ensure strict adherence to the internal control & monitoring processes for ensuring timeliness, quality and standards as per the bank requirements.
• . Manage the day to day operations of the team.
• . Monitor the activities to ensure all service levels committed are met and exceeded.
• . Publish the daily report to TM and UM.

Job Description : Graduate

Minimum 1 to 2 years of experience in customer service role on email support or calls.

Excellent communication skills - Verbal & Written

Flexible to work 24 / 7 (For Females : 7AM till 8PM) including Sunday / holidays

Flexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shift

Good listening skills and strong communication abilities.

Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.

Skills Required

Email Support, Audit