Associate - Production Support Engineer

Job Title : Associate - Production Support Engineer

Location : Bangalore, India

Role Description

You will be operating within Corporate Bank Production as an Associate, Production Support Engineer in the Corporate Banking subdivisions. You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs).

• Ensure all the BAU support queries from business are handled on priority and within agreed SLA and also to ensure all application stability issues are well taken care off.
• Support the resolution of incidents and problems within the team. Assist with the resolution of complex incidents. Ensure that the right problem-solving techniques and processes are applied
• Embrace a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability.
• Be responsible for your own engineering delivery plus, using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams.
• Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture.

Deutsche Bank's Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel.

You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support."

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

Best in class leave policy

Gender neutral parental leaves

100% reimbursement under childcare assistance benefit (gender neutral)

Sponsorship for Industry relevant certifications and education

Employee Assistance Program for you and your family members

Comprehensive Hospitalization Insurance for you and your dependents

Accident and Term life Insurance

Complementary Health screening for 35 yrs. and above

Your key responsibilities

Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene.

Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.

Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls.

Update the RUN Book and KEDB as & when required

Participate in all BCP and component failure tests based on the run books

Understand flow of data through the application infrastructure. It is critical to understand the dataflow to best provide operational support

Event monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment and acting on instruction of the run book.

Drive knowledge management across the supported applications and ensure full compliance

Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution.

Your skills and experience

Recent experience of applying technical solutions to improve the stability of production environments

Working experience of some of the following technology skills :

Technologies / Frameworks :

Unix, Shell Scripting and / or Python

SQL Stack

Oracle 12c / 19c - for pl / sql, familiarity with OEM tooling to review AWR reports and parameters

ITIL v3 Certified (must)

Control-M, CRON scheduling

MQ- DBUS, IBM

JAVA 8 / OpenJDK 11 (at least) - for debugging

Familiarity with Spring Boot framework

Data Streaming - Kafka (Experience with Confluent flavor a plus) and ZooKeeper

Hadoop framework

Configuration Mgmt Tooling :

Ansible

Operating System / Platform :

RHEL 7.x (preferred), RHEL6.x

OpenShift (as we move towards Cloud computing and the fact that Fabric is dependent on OpenShift)

CI / CD :

Jenkins (preferred)

APM Tooling : either or one of

Splunk

AppDynamics

Geneos

NewRelic

Other platforms :

Scheduling - Ctrl-M is a plus, Autosys, etc

Search - Elastic Search and / or Solr+ is a plus

Methodology :

Micro-services architecture

SDLC

Agile

Fundamental Network topology - TCP, LAN, VPN, GSLB, GTM, etc

Familiarity with TDD and / or BDD

Distributed systems

Experience on cloud platforms such as Azure, GCP is a plus

Familiarity with containerization / Kubernetes

Tools :

ServiceNow

Jira

Confluence

BitBucket and / or GIT

IntelliJ

SQL Plus

Familiarity with simple Unix Tooling - putty, mPutty, exceed

(PL / )SQL Developer

Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes.

Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues.

Excellent communication skills, both written and verbal, with attention to detail.

Ability to work in Follow the Sun model, virtual teams and in matrix structure

Service Operations experience within a global operations context

6-9 yrs experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function

Global Transaction Banking Experience is a plus.

Experience of end-to-end Level 2,3,4 management and good overview of Production / Operations Management overall

Experience of run-book execution

Experience of supporting complex application and infrastructure domains

Good analytical, troubleshooting and problem-solving skills

Working knowledge of incident tracking tools (i.e., Remedy, Heat etc.)

How we'll support you

Training and development to help you excel in your career

Coaching and support from experts in your team

A culture of continuous learning to aid progression

A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information :

https : / / www.db.com / company / company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.