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Regional Operations Leader

Regional Operations Leader

CISB FACILITY SERVICES PRIVATE LIMITEDPune, Republic Of India, IN
22 hours ago
Job description

Job Title : Branch Head

Location : Pune, Maharashtra

Department : Operations & Business Development

Reporting To : National Head – Operations & Business Development

Employment Type : Full-Time

Job Overview :

The Branch Head – Pune Region will lead and oversee the entire business operations, client relations, and profitability of the Pune branch of CISB Services Pvt. Ltd. , a pan-India leader in Security and Facility Management solutions.

This leadership role demands a strategic yet hands-on professional who can drive branch growth, ensure seamless service delivery, maintain strong client relationships, and uphold statutory compliance across all deployed sites. The Branch Head will act as the face of CISB in the Pune region , ensuring excellence in operations, manpower management, and customer satisfaction.

Key Responsibilities :

1. Business Growth & Client Acquisition

  • Drive revenue targets and branch profitability by identifying new business opportunities in Security, Housekeeping, and Facility Management services.
  • Develop strong relationships with corporate clients, builders, industrial estates, and government institutions.
  • Lead proposal presentations, rate negotiations, and contract closures in alignment with CISB policies.
  • Participate in tenders, corporate networking events, and B2B partnerships for business expansion.

2. Operations & Service Delivery

  • Ensure optimum manpower deployment and high-quality service delivery across all client sites.
  • Conduct regular site audits, surprise checks, and client feedback sessions.
  • Coordinate closely with Operations Managers, Field Officers, and Site Supervisors for day-to-day performance monitoring.
  • Resolve on-ground challenges, emergencies, or escalations promptly while maintaining service continuity.

    • 3. Administration & Statutory Compliance

  • Oversee maintenance of site documentation, attendance, deployment registers, and salary sheets.
  • Ensure full compliance with all statutory and labor regulations — PF, ESI, Wages, Bonus, Gratuity, etc.
  • Coordinate with HR and Accounts departments for timely salary processing, documentation, and renewals.
  • Maintain liaison with local authorities, police departments, and labor offices.

    • 4. Finance & Collections

  • Ensure timely billing, submission of invoices, and prompt payment collections.
  • Monitor branch-level costs, control overheads, and maintain profitability margins.
  • Regularly track client receivables, payment aging, and recovery follow-ups.

    • 5. Team Leadership & Coordination

  • Lead, train, and motivate branch staff — Operations Executives, Field Officers, and Admin Team — to meet performance goals.
  • Conduct regular branch review meetings and ensure accountability across departments.
  • Promote a disciplined, performance-driven, and growth-oriented work culture.

    • Qualifications & Experience :

  • Graduate / Postgraduate (MBA preferred).
  • Minimum 6–10 years of experience in Security or Facility Management industry, with at least 3 years in a leadership position.
  • Proven experience in handling end-to-end branch operations, manpower management, and business development.
  • Strong local market knowledge and client network in Pune & Western Maharashtra region.

    • Key Skills & Competencies :

  • Excellent communication, leadership, and negotiation skills.
  • Strong command over manpower deployment, compliance, and service standards.
  • Client relationship management and strategic planning ability.
  • Proficiency in MS Excel, CRM tools, and operations dashboards.
  • Result-driven, organized, and adept at multi-tasking.

    • Performance Indicators (KPIs) :

  • Achievement of revenue and profitability targets.
  • Client retention and satisfaction rate.
  • Statutory and audit compliance record.
  • Collection efficiency and turnaround time.
  • Team stability and operational discipline.

    • Compensation & Benefits :

  • Salary Range : ₹80,000 – ₹1,20,000 per month (negotiable based on experience).
  • Incentives : Attractive performance-based incentives linked to business growth and collections.
  • Other Benefits : Conveyance allowance, mobile reimbursement, and annual performance bonus.

    • About CISB Services Pvt. Ltd.

    Established over two decades ago, CISB is one of India’s leading Security & Facility Management organizations, operating across 50+ branches and employing over 20,000 trained personnel nationwide. With a strong foundation in integrity, innovation, and service excellence, CISB provides comprehensive manpower and technology-driven solutions to industries, corporates, residential complexes, and institutions.

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    Regional Leader • Pune, Republic Of India, IN

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