Key Account Manager

Key Responsibilities :

• Serve as the primary point of contact for key merchants / partners, understanding their business needs and providing exceptional customer service.
• Build and maintain strong relationships with key stakeholders within merchant / partner organizations, including managers, decision-makers, and influencers.
• Develop a deep understanding of merchants / partners industries, business models, and payment processing requirements to provide tailored solutions.
• Identify new business opportunities within existing accounts and develop account growth strategies.
• Conduct regular business reviews with merchants / partners, present performance metrics, identifying areas for improvement, and proposing solutions to enhance their payment processing capabilities.
• Track and report on key account metrics, including revenue growth, customer satisfaction, and retention rates.
• Provide timely and accurate forecasts to KAM HEAD - MME, highlighting potential risks and opportunities.
• Participate in industry events, conferences, and networking activities to strengthen merchants / partners relationships and generate leads.

Required Qualifications :

Skills and Experience :

Skills Required

Negotiation, Cross-Functional