Customer Relationship Management Executive

Job Title : Customer Relationship Executive

Location : Goa

Company : SOAL – Vacation Rental Management

Experience : 3 – 5 years in client servicing, hospitality, real estate, or relationship management

Budget : upto 5 lacs P.A

About SOAL

Soal is a premium vacation rental management company committed to maximizing rental income for homeowners while delivering five-star guest experiences. From full-service property care to seamless guest management, we handle it all so our partners enjoy a worry-free ownership experience.

Role Overview

As a Customer Relationship Manager at Soal, you will be the face of our brand for property owners. You’ll play a key role in maintaining long-term relationships, managing critical operations, and driving growth through new acquisitions and referrals.

Key Responsibilities

• Owner Relationship Management :

Serve as the primary point of contact for homeowners; build trust and long-term rapport through consistent and meaningful communication.

Schedule and conduct regular calls, meetings, and property visits to address concerns, update owners on performance, and share insights.

Maintain updated MIS reports and dashboards. Present performance metrics, rental reports, and property updates to homeowners regularly.

Handle owner escalations with speed and empathy. Coordinate with internal teams to resolve operational issues and ensure owner satisfaction.

Encourage and convert referrals from existing owners for both ALYF and StayALYF business lines.

Oversee onboarding, renewals, and execution of property management agreements in coordination with the legal and operations teams.

Actively identify and onboard new properties by pitching StayALYF’s value proposition to prospective homeowners.

Requirements

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