Customer Relationship Director

Position : Regional Account Manager

Location : Mumbai (Saki Vihar - Beside L&T Emerald)

Company : ETP International

About ETP

ETP is Asia’s leading Omni-channel Retail and e-commerce Solutions company headquartered in Singapore, serving market leaders across 24+ countries in Asia Pacific, India, and the Middle East. Our enterprise-class suite includes omnichannel POS, mobility, CRM, marketing and promotion campaigns, Omni-channel Connect, and e-commerce solutions for OMS, PIM, inventory, and logistics.

With over 500 enterprise software projects executed across 35,000+ stores for 300+ brands, ETP’s strength lies in its ability to combine cutting-edge technology with deep retail domain expertise. Our mission is simple — to help our customers get it right in omni-channel retail.

Role Overview

ETP is seeking a dynamic Regional Account Manager / Key Account Manager to lead customer growth and retention across a defined region. The ideal candidate will be an expert in farming key enterprise accounts, driving cross-sell and up-sell opportunities, and maintaining strong relationships with C-level stakeholders.

You will serve as the single point of contact for ongoing success and expansion of strategic accounts, helping customers maximize value from ETP’s SaaS-based retail solutions.

Key Responsibilities

• Act as the primary relationship owner for key enterprise customers in the region.
• Build and nurture executive-level engagement with customers, driving strategic alignment and business growth.
• Identify and execute cross-sell and up-sell opportunities to increase account revenue.
• Work closely with Marketing, Pre-Sales, Product, and Implementation teams to ensure seamless solution delivery and customer success.
• Achieve revenue growth targets from the existing customer base.
• Ensure timely collections and manage customer contract renewals.
• Provide market and customer feedback to internal stakeholders to support product innovation.
• Lead or build the Customer Success / Account Management team in the region as required.

Skills and Experience

Why Join ETP

Go-getters, we want to hear from you!

Please send your resume to [jyoti.kumar@etpgroup.com] with these details :

Jumpstart your career with us today!