Client Relations Director

Job Title : Key Account Manager (KAM)

Location : Mumbai

Company : Softcell Technologies Global Pvt. Ltd.

About Softcell :

Softcell Technologies Global Pvt. Ltd. is a premier System Integrator in India, delivering innovative IT solutions to enterprise customers. With over 35 years of experience, Softcell empowers businesses across industries such as BFSI, Manufacturing, and more through our comprehensive suite of IT products and services. We specialize in driving digital transformation by implementing, supporting, and enhancing our clients’ technology investments.

Job Overview :

As a Key Account Manager (KAM) at Softcell, you will be responsible for managing and growing relationships with a portfolio of strategic enterprise accounts. Your primary goal will be to drive business growth within these accounts by aligning Softcell’s IT solutions—such as System Integration, Cloud Computing, Cybersecurity, and Mobility Solutions—with the business goals of your clients. This role requires a blend of strategic account management skills, technical acumen, and a consultative sales approach to identify new opportunities and achieve revenue targets.

Key Responsibilities :

• Account Management : Take full ownership of managing relationships with key enterprise accounts, ensuring high levels of customer satisfaction, identifying opportunities for account expansion and reaching to the annual revenue goals of the region / organisation.
• Business Development : Drive business growth by uncovering new opportunities within existing accounts, up-selling and cross-selling Softcell’s IT solutions. Understand each customer’s IT landscape and propose tailored solutions to meet their specific needs.
• Sales Strategy Execution : Develop and execute a strategic account plan to achieve revenue goals within your assigned accounts. Leverage consultative selling techniques to position Softcell’s solutions effectively.
• Customer Engagement : Serve as the primary point of contact for customer interactions, building and maintaining strong, trusted relationships with decision-makers and stakeholders, including CXOs.
• Solution Selling : Collaborate with technical and pre-sales teams to develop tailored solutions for customers. Present and demonstrate how Softcell’s offerings, such as System Integration, Cybersecurity, and Cloud Computing, align with the customer’s business objectives.
• Sales Cycle Management : Navigate the entire sales cycle within each account, from opportunity identification to closure. Respond to RFPs and other customer inquiries promptly and ensure a smooth process.
• OEM Collaboration : Work closely with OEMs to co-sell and leverage their expertise, ensuring that Softcell’s solutions align with the customer’s technology roadmap and strategic objectives.
• Market Insight and Analysis : Stay updated on market trends, competitive dynamics, and emerging technologies to refine and improve account strategies. Use customer insights to drive proactive sales activities and adjustments in strategy.

Experience and Qualifications :

What You’ll Gain at Softcell :

How to Apply :

If you are a results-oriented account manager with a passion for IT solutions and a proven track record in managing enterprise accounts, we invite you to apply. Please submit your resume and cover letter via LinkedIn.