Talent.com
Customer Relations Manager

Customer Relations Manager

SolarSquarePune, Republic Of India, IN
1 day ago
Job description

Key Responsibilities :

Customer Success Management :

  • Manage core Customer Success activities such as onboarding, training, support, account management, service delivery, up-sells, and advocacy.
  • Map and optimize the end-to-end customer journey by developing targeted interventions, driving engagement, analyzing data, and improving the overall experience.
  • Collaborate with cross-functional teams (Sales, Operations, Marketing, Design, and Legal) to ensure a unified and consistent customer experience.
  • Drive Customer Success outcomes including increased renewals, reduced churn, higher product adoption, and improved customer health scores.
  • Align with Customer Delight and Sales teams to drive retention, renewals, and up-sells based on customer feedback and usage insights.

Customer Communication & Engagement :

  • Serve as the primary point of contact for customers during project execution.
  • Provide regular updates on project progress, timelines, and post-installation support.
  • Handle customer complaints, queries, and escalations with empathy and urgency, ensuring swift and satisfactory resolution.
  • Foster long-term relationships to enhance trust, satisfaction, and advocacy.

    • Escalation & Issue Resolution :

  • Identify and address pain points during the design, installation, or documentation stages.
  • Proactively manage and resolve customer escalations in coordination with internal teams.
  • Ensure adherence to defined TAT (Turnaround Time) and NPS (Net Promoter Score) targets.

    • Quality Monitoring & Handover :

  • Conduct post-installation quality checks (remotely or on-site) to ensure SolarSquare’s quality standards are met.
  • Oversee accurate documentation of project status, net metering, compliance closure, and final handovers.
  • Collect customer feedback and ensure proper closure of all deliverables.

    • Leadership & Team Development :

  • Build and lead a world-class Customer Success team by recruiting, training, mentoring, and managing high-performing individuals.
  • Promote adherence to SOPs and best practices across the Customer Success function.
  • Measure and track team effectiveness using key performance metrics and operational goals.
  • Share regular, constructive feedback with internal stakeholders to improve collaboration and outcomes.

    • Continuous Improvement :

  • Capture and analyze customer insights to drive process improvements.
  • Support initiatives to improve customer satisfaction (NPS), reduce cancellations, and increase referrals.
  • Drive innovation in customer engagement and service delivery.
    • Create a job alert for this search

    Customer Manager • Pune, Republic Of India, IN

    Related jobs
    • Promoted
    Client Relations Manager

    Client Relations Manager

    Ambiance CreatorsChennai, Republic Of India, IN
    We are looking for a dynamic Interior Business Manager to lead client interactions, drive sales closures, oversee design quality, and push project execution. The ideal candidate will be skilled in c...Show moreLast updated: 1 day ago
    • Promoted
    Client Relations Manager

    Client Relations Manager

    SWITRUS HOLIDAYSNew Delhi, Republic Of India, IN
    Job Title : Customer Relations Executive (Tele-Sales).We are looking to hire an experienced, customer-oriented Customer Relation. Executive to utilize inbound and outbound telephone calls to achieve ...Show moreLast updated: 10 days ago
    • Promoted
    Customer Relationship Management Manager

    Customer Relationship Management Manager

    Cornet Hiring SolutionsJaipur, Republic Of India, IN
    We are looking for a proactive and persuasive Client Relationship Manager who can build trust with our customers and convert inquiries into successful sales. You’ll be the first point of contact for...Show moreLast updated: 22 days ago
    • Promoted
    Client Relations Manager

    Client Relations Manager

    SpeedBirdServices - Medical Billing CompanyIndore, Republic Of India, IN
    Job Title : Customer Relationship Manager (CRM) – Medical Billing).The ideal candidate will act as a bridge between clients and internal teams, ensuring clear communication, timely issue resolution,...Show moreLast updated: 1 day ago
    • Promoted
    Customer Relations Executive

    Customer Relations Executive

    SWITRUS HOLIDAYSnagpur, maharashtra, in
    Job Title : Customer Relations Executive (Tele-Sales).We are looking to hire an experienced, customer-oriented Customer Relation. Executive to utilize inbound and outbound telephone calls to achieve...Show moreLast updated: 10 days ago
    • Promoted
    Customer Relations Manager

    Customer Relations Manager

    Hubtown LimitedRepublic Of India, IN
    Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating...Show moreLast updated: 22 days ago
    • Promoted
    Technical Relationship Manager

    Technical Relationship Manager

    KarixChennai, Republic Of India, IN
    Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization. What you'll be Responsible for?.Managing the existing...Show moreLast updated: 30+ days ago
    • Promoted
    Client Relations Manager

    Client Relations Manager

    ZARARepublic Of India, IN
    Being a CEM, the roles and responsibilities are : .To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct ...Show moreLast updated: 20 days ago
    • Promoted
    Customer Relationship Manager

    Customer Relationship Manager

    PraanRepublic Of India, IN
    Praan is a deep-tech startup committed to democratizing clean air through innovative technology solutions.We are focussed on delivering outstanding customer experiences and building strong, long-la...Show moreLast updated: 30+ days ago
    • Promoted
    Client Relations Manager

    Client Relations Manager

    TruemedsRepublic Of India, IN
    Monitor end-to-end order fulfilment cycle from order placement to final delivery.Compile data for customer queries and tickets. Drive for successful closure of customer related issues and tickets on...Show moreLast updated: 1 day ago
    • Promoted
    Partner Relationship Manager

    Partner Relationship Manager

    Parrot CTFsNagpur, IN
    Parrot CTFs offers modern cybersecurity training and enterprise-grade consulting through a robust Capture the Flag (CTF) platform. With over 150 real-world challenges and specialized tracks in areas...Show moreLast updated: 1 day ago
    • Promoted
    Virtual Relationship Manager Lead

    Virtual Relationship Manager Lead

    Anand Rathi Share and Stock Brokers Ltdnagpur, maharashtra, in
    You will be responsible to manage a team of Virtual Relationship Managers (VRMs).You will play a key role in scaling digital. Lead, manage, and motivate a team of Virtual Relationship Managers to ac...Show moreLast updated: 1 day ago
    • Promoted
    Client Relations Manager

    Client Relations Manager

    Arkas LogisticsRepublic Of India, IN
    Fretlog, a subsidiary of Arkas Logistics, is looking to fill a.This position is to drive the growth and success of the company by developing and executing effective sales strategies, identifying ne...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Relationship Management Manager

    Customer Relationship Management Manager

    SpeedBirdServices - Medical Billing CompanyIndore, Republic Of India, IN
    Job Title : Customer Relationship Manager (CRM) – Medical Billing).The ideal candidate will act as a bridge between clients and internal teams, ensuring clear communication, timely issue resolution,...Show moreLast updated: 23 hours ago
    • Promoted
    Customer Relationship Management Manager

    Customer Relationship Management Manager

    Limelight Lab Grown DiamondsRepublic Of India, IN
    Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail. Strong command of CRM tools (e.Zoho CRM, Salesforce, HubSpot...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Relations Manager

    Customer Relations Manager

    ConfidentialRepublic Of India, IN
    Management of Day-to-day operations & to consistently provide expeditious, caring and friendly environment to VVIPs / VIPs / CIPs through Passenger Terminal Building in T1 & T2 and VIP Terminal at KIAB...Show moreLast updated: 1 day ago
    • Promoted
    Customer Relationship Manager

    Customer Relationship Manager

    DoubleTickRepublic Of India, IN
    Strong understanding of SaaS products- its features, functionalities, and integrations ecosystem.Excellent communication skills, both written and verbal, to interact effectively with customers.This...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Relationship Manager

    Customer Relationship Manager

    AlgonomyRepublic Of India, IN
    Manager – Customer Success (Open Position – 1).You will own customer relationships post-deployment, ensuring clients derive maximum value from our AI-driven solutions. Develop Engagement and Relatio...Show moreLast updated: 30+ days ago