Staff Systems Analyst (7 - 10 years of experience in Application Support, Vulnerabilities, Security Patching, IAM, IT Operations)

Job Description

IT Operations and Application Support

Develop and maintain IT Configuration Management practices and methodologies

Manage server patching for operating systems and middleware, ensuring timely updates through coordination with IT teams

Plan, schedule, and execute vulnerability remediation using Qualys

Administer configuration and asset management tools, ensuring CMDB data accuracy and integrity

Collaborate with Infrastructure teams to gather and support evolving technical requirements

Monitor and report unauthorized changes to configuration items

Governance, Risk, and Compliance

Participate in internal and external audits and address audit findings for assigned applications

Ensure compliance with Identity and Access Management and Data Privacy policies using appropriate tools

Conduct application risk assessments and maintain documentation related to privacy and security

Support operational resiliency planning, including disaster recovery strategies and service impact assessments

Serve as Application Technology Coordinator for assigned systems, ensuring ongoing compliance and data quality

Stakeholder and Vendor Management

Act as a liaison between internal teams and external vendors to maintain high-quality service delivery

Coordinate with application owners and configuration item stakeholders to ensure service reliability

Assist with vendor risk reviews and track progress on remediation of identified issues

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications :

5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications

• Background in SaaS applications
• Experience with ServiceNow, especially in CMDB, CI management, reporting, and application criticality reviews
• Proficiency in ITIL processes including Incident, Problem, Change, and Asset Management
• Strong knowledge of security and data privacy regulations
• Ability to manage multiple tasks effectively in a fast-paced, global environment
• Excellent analytical, organizational, and troubleshooting skills
• Strong interpersonal and communication skills

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.