Sales Support Specialist

Brief Background

It is executive assistance and operations support to the Team Leader (Business Development Team, / Account Management Team. It is an individual contributor role.

Job Location : Delhi, Mumbai, Nashik

What the Role needs to Achieve

Day-to-day order management, Prepare the analysis form for Order, Documents, and proof of concept (POC) to take approval from GC also Need to verify any kind of document with a legal team such as Non-disclosure agreement, Service level agreement, Master Service Agreement.

Day-to-day order details, ACV, TCV, Contract period & many more details, need to maintain all the data manually.

Coordinate with a different team (Billing, development, HR, Admin & Finance) for various kinds of data, reports, KRA / FNF calculation, business projection, payment application & Suspense reports.

Arrange the pending collection call.

Arrange timely sales review calls in order to check the performance by the team / region / sales manager.

Filter and clean data generated by the billing system and then utilize it for various reports.

Change the sales managers in the billing system.

Create new users in billing.

Assign sales manager H / F.

Find out the total revenue by the client, region, and sales manager.

Share and analyses the closed clients in the system.

Maintain the new client details by region and product.

Any data required by CRO, Need to take follow up with team & then send consolidated data with CRO.

ROLES AND RESPONSIBILITIES :

Attend essential sales training meetings and develop an understanding of all the company's services and products.

Contribute to overall customer satisfaction by promptly answering emails and handling orders by phone.

Support the Manager in day-to-day sales activities through collection / Lead Locking / coordinating with client.

Filing important documents and communicating relevant information.

Research and identify new market opportunities.

To search for new tenders on different websites for that particular region and get them locked.

To Co-ordinate with Solution team and Development team for timely submission of Tender.

To maintain the database of the tenders submission and also for the existing accounts / customer.

To follow-up with existing clients for overdue invoices and PO Renewals. Monitor and schedule client meetings.

To co-ordinate with Billing Team / Service Delivery team for payment / service related issues.

Act as central point of coordination for regional team.

Maintain confidentiality.

ESSENTIAL KNOWLEDGE AND SKILLS REQUIRED :

Excellent verbal and written communication skills.

Have a strong work ethic and are eager to learn new technologies.

Strong proficiency in Microsoft Excel and Word.

Be strongly skilled in organization, problem-solving, customer service, and multitasking while being committed to excellence.

EDUCATIONAL QUALIFICATIONS :

Any Graduate

B.E / MBA / B.Tech - Computers or related field required

EXPERIENCE :

Must have been working as sales coordinator or Sales support since last 1-5 years.