Talent.com
This job offer is not available in your country.
Sales Support Specialist

Sales Support Specialist

ESDS Software Solution LimitedNew Delhi, Delhi, India
1 day ago
Job description

Brief Background

  • It is executive assistance and operations support to the Team Leader (Business Development Team, / Account Management Team. It is an individual contributor role.

Job Location : Delhi, Mumbai, Nashik

What the Role needs to Achieve

  • Day-to-day order management, Prepare the analysis form for Order, Documents, and proof of concept (POC) to take approval from GC also Need to verify any kind of document with a legal team such as Non-disclosure agreement, Service level agreement, Master Service Agreement.
  • Day-to-day order details, ACV, TCV, Contract period & many more details, need to maintain all the data manually.
  • Coordinate with a different team (Billing, development, HR, Admin & Finance) for various kinds of data, reports, KRA / FNF calculation, business projection, payment application & Suspense reports.
  • Arrange the pending collection call.
  • Arrange timely sales review calls in order to check the performance by the team / region / sales manager.
  • Filter and clean data generated by the billing system and then utilize it for various reports.
  • Change the sales managers in the billing system.
  • Create new users in billing.
  • Assign sales manager H / F.
  • Find out the total revenue by the client, region, and sales manager.
  • Share and analyses the closed clients in the system.
  • Maintain the new client details by region and product.
  • Any data required by CRO, Need to take follow up with team & then send consolidated data with CRO.

    • ROLES AND RESPONSIBILITIES :

  • Attend essential sales training meetings and develop an understanding of all the company's services and products.
  • Contribute to overall customer satisfaction by promptly answering emails and handling orders by phone.
  • Support the Manager in day-to-day sales activities through collection / Lead Locking / coordinating with client.
  • Filing important documents and communicating relevant information.
  • Research and identify new market opportunities.
  • To search for new tenders on different websites for that particular region and get them locked.
  • To Co-ordinate with Solution team and Development team for timely submission of Tender.
  • To maintain the database of the tenders submission and also for the existing accounts / customer.
  • To follow-up with existing clients for overdue invoices and PO Renewals. Monitor and schedule client meetings.
  • To co-ordinate with Billing Team / Service Delivery team for payment / service related issues.
  • Act as central point of coordination for regional team.
  • Maintain confidentiality.

    • ESSENTIAL KNOWLEDGE AND SKILLS REQUIRED :

  • Excellent verbal and written communication skills.
  • Have a strong work ethic and are eager to learn new technologies.
  • Strong proficiency in Microsoft Excel and Word.
  • Be strongly skilled in organization, problem-solving, customer service, and multitasking while being committed to excellence.

    • EDUCATIONAL QUALIFICATIONS :

  • Any Graduate
  • B.E / MBA / B.Tech - Computers or related field required

    • EXPERIENCE :

  • Must have been working as sales coordinator or Sales support since last 1-5 years.
    • Create a job alert for this search

    Sales Support Specialist • New Delhi, Delhi, India