Data Center Operations Lead (DC Ops / Python Automation / Mumbai / Banking Domain)

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Data Centre Operations Lead in Mumbai to support our client, a top global investment bank. The candidate should have background in Python programming / automation to be able to support automation efforts in streamlining and improving operations.

Responsibilities :

Support and Manage APAC DCS Operations team :

Support Change and Incident Routines

Provide Access Reviews and Controls

Drive deliverable and SLA with Managed Service entities

Routine visits to the data hall

Monitoring hosting locations facilities

Review monthly Colo vendor reports.

Performance scorecard review for EVM for high-rise and enterprise critical facilities

Annual review of Vendor Level Risk Assessment (VLRA) with EVM

Coordinate facility’s critical events, eg Loss of Utility Test (LOUT)

BCP :

Review and update annual BIA, BRP, TRP and TPI documentations.

BRP team’s co-ordinations

BRP update and submission.

Audits and Assessments :

Support internal, external and regulatory audits – data collection and reviews.

Annual Facility Risk Assessment (FRA) review

Automation :

Needs to know python to support some of the existing automation

Improve operations by developing new automation

Requirements :

At least 5 years of relevant Data Centre Operations Experience

Minimum 1-2 years of leadership experience managing Data Centre Operations Team

Good knowledge of data centre facilities (power, cooling, access controls, utilities, etc)

Possess background / past experience in Python programming or automation

Experience with vendor management, SLA tracking, and compliance reviews

Past Data Centre experience in the financial / banking domain will be an advantage but not necessary