Senior Operations Manager [18 / 10 / 2025]

Job Title : Senior Manager - Operations

Department : Operations

Specialty : EM IP, EM OP, Surgery

Location : Chennai

Job Summary :

We are seeking a highly motivated and experienced Manager - Operations to oversee the day-to-day operations of the company. The ideal candidate will be responsible for streamlining processes, managing a team, optimizing productivity, and ensuring smooth operational execution. This position demands strong leadership skills, operational expertise, and the ability to drive efficiency improvements across all operational areas.

Key Responsibilities :

• Operations Management :
• Oversee daily operational activities to ensure efficient and effective operations.
• Monitor and improve performance metrics such as cost control, productivity, quality, and on-time delivery.
• Identify operational issues and proactively implement solutions.
• Develop and implement operational strategies to achieve short-term and long-term business goals.
• Team Leadership :
• Lead, mentor, and motivate a team of operational staff to achieve goals and objectives.
• Conduct regular team meetings, performance reviews, and training programs.
• Foster a positive work environment and ensure adherence to company policies and procedures.
• Process Optimization :
• Analyze workflows and operational processes, identifying areas for improvement.
• Implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction.
• Utilize technology and systems to automate and streamline operations.
• Quality Assurance :
• Establish and monitor key performance indicators (KPIs) to track quality and operational standards.
• Ensure adherence to company quality policies and regulatory requirements.
• Resolve customer issues and complaints promptly, ensuring customer satisfaction.
• Cross-Department Collaboration :
• Work closely with other departments (Sales, HR, Finance, etc.) to ensure smooth collaboration and alignment of business objectives.
• Assist in forecasting and planning to meet operational demands and business needs.
• Reporting & Analysis :
• Prepare regular reports on operational performance, including productivity, costs, and quality.
• Present analysis and recommendations to senior management for strategic decision-making.

Qualifications & Skills :