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Architect - IT Service Management

ConfidentialHyderabad / Secunderabad, Telangana

22 days ago

Job description

Responsibilities

Product Ownership & Strategy :

Drive the IT Service Catalog roadmap, aligning with enterprise ITSM strategies.
Ensure the Service Catalog meets business needs and enhances user experience, automation, and efficiency.
Collaborate with business units, IT teams, and stakeholders to understand service requirements and optimize catalog offerings.
Act as a subject matter expert (SME) on IT Catalogs, providing guidance on best practices and frameworks.
Work closely with business leaders, IT teams, and service owners to refine and improve IT services.
Work with cross-functional teams to design, implement, and enhance Service Catalog solutions in ServiceNow.

Qualifications

8-10 years of experience in IT Service Management (ITSM) and Service Catalog management.

Strong expertise in ITIL framework (ITIL v3 or v4 certified preferred).

Hands-on experience with ServiceNow ITSM, Service Catalog, and Request Management.

Functional expertise in IT Service Design, Workflow Automation, and Process Optimization.

Proven ability to define catalog structures, SLAs, workflows, and automation solutions.

Experience in consulting, stakeholder management, and business process reengineering.

Strong understanding of enterprise IT landscapes, integrations, and self-service enablement.

Excellent analytical, communication, and leadership skills.

Skills Required

It Service Management, Process Re - Engineering, Sla, Leadership Management

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It Service Management • Hyderabad / Secunderabad, Telangana

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