WFM Executive International Healthcare Experience

Requirements

Knowledge of Call Center management best practices

Strong Functional analytical skills (budgeting costing etc.)

Strong Forecasting ability (including Chat and Text)

Process analytical skills in a call center environment

Ability to create well organized accurate and concise material and work documentation for organizational use. Strong knowledge of Microsoft applications including Outlook Excel and Access with the ability to create and maintain data bases.

Strong hands on knowledge of work force management tools and the ability to maintain them

Knowledge of Word and PowerPoint and the ability to use them to present to both internal and external contacts.

Required Skills :

What Were Looking For : Excellent English Communication Skills (Verbal & Written) Strong Problem-Solving & Analytical Abilities High Empathy & Active Listening Skills Computer Literacy & CRM Knowledge Comfortable Working in Night Shifts Flexibility with Rotational Week Offs Minimum 1 Year in Customer Service (Voice Process) Healthcare BPO Experience is a BIG ADVANTAGE Minimum HSC Passed (Graduates Preferred)

Required Education : Graduate Preferred

Key Skills

Business Development,Account Management,AJAX,Building Materials,Import & Export,Logistics

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 60000 - 60000