Oracle ER OIC -L5

Job Duties

• Administers the day-to-day functions of the Oracle Cloud ERP system.
• Designs new and modifies existing modules / components based on requirements.
• Provides Level IV support for Oracle Cloud ERP system issues and questions.
• Provides Level IV support for specific applications, as needed.
• Facilitates meetings to discuss project requirements, as needed.
• Coaches Application Support team members on best practices and steps for developing sound support and coding decisions.
• Devises strategic solutions to resolve issues while keeping the system operational.
• Partners with other members of the Applications Services team, as well as other resources within National IT, Human Resources and / or Finance to resolve issues.
• Consults with other Application Services team members to analysis diverse issues.
• Manages multiple projects and / or tasks simultaneously.
• Partners with ERP Developers to find a timely resolution to complex issues and escalates critical issues to management by developing and implementing strategies as appropriate.
• Consults ERP Manager and ERP Support Team regarding advance support needs due to highly complex issues within a hosted environment.
• Provides accurate estimates related to project workload and deadlines.
• Participates in weekly support meetings with hosting provider.
• Participates in design meetings as appropriate.
• Serves as the Secondary Support person for after-hours support, as needed.
• Ability to mentor junior resources.
• Other duties as required.

Qualifications, Knowledge, Skills and Abilities

Other Knowledge, Skills Abilities :

Skills Required

Customer Relationship, Erp, Application Support, Fscm, Oracle, Data Mapping, Vb